Returns & Refunds Policy

Kulvu's Commitment to Your Satisfaction

At kulvu, we're committed to helping you feel confident and comfortable in your skin again. We believe in the effectiveness of our device, and we recommend using it consistently for a minimum of 14 days (at least 3 times per week) so your skin has time to respond and you can experience real results. If you're not satisfied with your purchase for any reason after 14 days and within our 60-day money-back guarantee period, please contact us at hello@kulvu.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We're confident our device works, and we encourage you to use it consistently for at least 14 days (3 times per week minimum) so you can experience the full firming and smoothing benefits. Your skin needs time to respond to the suction, microcurrent, and red light technologies. If you're still unhappy after giving it a fair try, you may return the device any time after 14 days and within 60 days of your purchase. Please note that shipping fees (if applicable) are not refundable.
To initiate a return, please get in touch with our support team by filling out the form on our Contact Us page or send us an email directly at hello@kulvu.com. To expedite your return, please provide us with your order number or the name and email address used to place the order.

Damaged Items
We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if the device has a defect or if the product is physically broken and unable to function properly. Damaged outer packaging that occurred during shipping (such as dented boxes, torn mailers, etc.) with a product in good condition is not considered damage.
If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, please email us at hello@kulvu.com and include clear photos of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, misuse, or improper handling.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, weather conditions, or other factors and issues that may occur during transit. If you experience any problems with your delivery, please contact the courier directly using your tracking number for assistance. We are not responsible for any lost, stolen, or delayed packages once they have been handed to the shipping carrier.

Incorrect Shipping Address

It is the customer's responsibility to ensure the correct shipping address is entered at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or a refund. Please double-check your shipping information before completing your purchase.

Policy Updates

Please note that we reserve the right to modify this Return & Refund Policy at any time. It is the responsibility of the customer to review the most recent version of this policy before purchasing and using our products. By purchasing and continuing to use [Brand Name] products, you are indicating your acceptance of this Return & Refund Policy.

If you have any questions about our return and refund policy, please don't hesitate to reach out to us at hello@kulvu.com. We're here to help.