Shipping Information
At Kulvu, we’re proud to offer free shipping on all orders — always. Because confidence should never come with extra fees.
⏱️ Processing Time
We carefully prepare every order to ensure a smooth delivery experience. Please allow 1–3 business days for us to process and dispatch your order. Once dispatched, it will be on its way via our trusted shipping partners.
Note: During holidays or high-volume periods, processing may take up to 7 business days.
🚚 Estimated Shipping Times
Shipping times begin after your order is dispatched and vary depending on your location. Below are general estimates by region:
United States: 5–9 business days
Please note that shipping carriers may occasionally experience delays, especially during peak seasons or due to customs processing outside of our control.
✏️ Order Changes & Shipping Details
To ensure smooth delivery, please double-check that your shipping address is accurate at checkout.
If your address has any errors, email us within 24 hours of placing your order at hello@kulvu.com
.
If our system detects an issue with your address, we’ll reach out for confirmation. If we don’t hear back within 3 business days, your order may be canceled.
🚫 Delayed Deliveries
We understand that timely delivery matters. While we aim to get your order to you as quickly as possible, some delays may occur due to:
Courier disruptions (e.g., severe weather, strikes)
Customs processing (for international orders)
Order verification issues or high seasonal volume
We’ll always do our best to keep you informed and assist in resolving any delays. However, Kulvu is not liable for delays caused by external courier or customs issues.
📭 Lost or Stolen Packages
Once your order has shipped, it is in the hands of our carrier. In the rare event that your package is lost or marked as delivered but not received:
Contact your local courier and file a claim.
Then reach out to us at hello@kulvu.com
— we’ll do everything we can to assist.
While Kulvu is not responsible for lost or stolen packages, we will help investigate and may offer a replacement depending on the circumstances.
🔄 Shipping Policy Updates
Kulvu reserves the right to update this Shipping Policy at any time. By placing an order, you agree to the terms outlined here — including any future changes.
We recommend checking back periodically or reaching out to us directly with any questions.
📬 Questions?
We’re here to help. Contact us anytime at hello@kulvu.com